One Third of Energy Customers Plan to Switch

One Third of energy customers are planning on changing their energy provider in the next 12 months, according to research carried out by BACS, the direct debit payment organisation.

However, the organisation whose regular survey tests the attitudes of 3,500 consumers, also had good news for energy companies.  It found that 25% of customers said they would definitely switch suppliers and 34% said they were unlikely to switch.

Michael Chambers, managing director of Bacs said 'while more than half of the people we surveyed aren't planning to leave their current supplier, that still leaves a large number who are unhappy enough to go elsewhere'